Returns and Warranty
14 Day Return Policy and Procedure:
Gadgetstuffstore.com policy covers faulty products that can be returned if the products received feature the following issues: broken screens, materials peeling off, poor quality and substandard construction, obvious and significant color difference(s), or the major differences from the product described in the website. Please contact us at our Customer Support Contact email at firstname.lastname@example.org as soon as possible. We allow 48hrs from you receiving the item to report to us of any issues with our products and we will endeavor to provide the best service possible to resolve any issue related to our merchandise. After you notify us within 48 hours, you will have 14 days to Return the item as you described in your photo(s) for the reason for returning the item. Once received the item will be reviewed and you will receive a confirmation email from us regarding the matter.
Possible issues for Returns
Out of stock
It is entirely possible that the items become out of stock during the order processing stage. In such situations, our after-sale team will contact the customer and offer specific solutions. Customers have the right to request a refund (covering the product value and the shipping fee) in the event of not receiving any email notification. We will make every effort to inform you that an item is out of stock to the email you have registered with our online store The Gadget Stuff Store (www.gadgetstuffstore.com).
Refund Payment Method
In the event an item is out of stock. We will communicate with you to make you aware that a full refund credit will appear in your account in 2 to 3 business days.
In the event of offering you a partial refund. We will communicate with you to make you aware that a partial refund credit will appear in your account in 2 to 3 business days.
Missing items or wrong items
Customers are able to obtain a partial refund in the event of missing items or incorrectly shipped items. A reshipping service will be arranged in either event. A partial refund will be offered in the event of accessories being unavailable for reshipping and a partial payment will appear in your account in 2 to 3 business days. Please ensure you open the parcel and verify the contents carefully before signing for the package.
The after-sales team must authorize returns or exchanges before the customer can receive or send back the package. Please email us in writing to email@example.com. You will be provided in writing if an item can be Exchanged along with a Return Merchandise tracking number. We only offer Exchanges prior to shipping any goods. If can cannot find an item in our online store with the same value or different size and style we will issue you a full refund at point of purchase.
Responsibility for Return Shipping Costs
A designated shipping address will be provided by our customer service team, and the customer must cover for returning shipping costs of the package to us.
Exemptions from refunds and exchanges
Items which are exempt from refunds, exchanges or replacements include all used or damaged items by the Receiver of goods.
The standard returns process for faulty goods is as follows:
1. Customer checks the manual, troubleshooting page and consults a local service provider in their area.
2. Customer contacts us detailing clearly the order number, product name / item code, and nature of the problem and what they have tried to fix the issue.
3. The Gadget Stuff Store reviews the case with technicians and asks clarification questions if necessary.
4. Customer replies with further details if available.
5. The Gadget Stuff Store replies authorizing the return, giving an RMA (return merchandise authorization), and providing a returns slip for enclosing with the returned goods. The returns slip has the returns address to The Gadget Stuff Store
6. Customer returns the goods by normal post using the instructions on the returns slip.
7. The Gadget Stuff Store receives the returned goods and technicians check the products.
8. The Gadget Stuff Store shares with customer the technicians’ findings. If the products are faulty the usual procedure is to initiate a repair immediately and confirm with the customer the address that the repaired goods will be sent back to.
9. The repaired goods are re-checked by The Gadget Stuff Store technicians. Most basic repairs are completed within four weeks.
10. If all is fixed the repaired goods are packaged securely sent out back to the customer. In order to facilitate customs clearance,we will normally use Airmail and EMS if applicable to send back the repaired item to you.
11. The repaired goods are received by the consignee like a normal order.
Please email us in writing to firstname.lastname@example.org if you have any more questions or concerns. Thank you.